At Cryonflare Quest Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
Last Updated: January 2024
Information We Collect
Personal Information
- Name, address, phone number, and email address
- Payment information and billing details
- Government-issued identification for registration
- Special requests and preferences
- Emergency contact information
Automatically Collected Information
- IP address and device information
- Website usage data and cookies
- Location data (with permission)
- Service usage patterns
How We Use Your Information
- Reservation Management: Processing bookings and managing your stay
- Service Delivery: Providing hotel services and amenities
- Communication: Sending confirmations, updates, and promotional offers
- Payment Processing: Handling transactions and billing
- Legal Compliance: Meeting regulatory requirements
- Service Improvement: Enhancing our facilities and guest experience
- Safety & Security: Ensuring guest and property safety
Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist in hotel operations
- Payment Processors: Secure payment processing companies
- Government Authorities: When required by law or regulation
- Business Partners: With your explicit consent for specific services
- Emergency Situations: To protect health, safety, or legal rights
Data Security
Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits
- Access controls and authentication
Physical & Administrative
- Restricted access to personal data
- Staff training on privacy practices
- Secure document storage
- Data retention policies
Your Rights
Access & Control
- Request access to your personal data
- Update or correct information
- Request data deletion
- Opt-out of marketing communications
Additional Rights (Canadian Residents)
- Data portability requests
- Restriction of processing
- Complaint filing with authorities
- Withdraw consent at any time
Cookies & Tracking
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us understand website usage
- Functionality Cookies: Remember your preferences
- Marketing Cookies: Deliver relevant advertisements (with consent)
You can control cookie settings through your browser preferences.
Data Retention
- Guest Records: 7 years after checkout (legal requirement)
- Marketing Data: Until you opt-out or 3 years of inactivity
- Website Analytics: 26 months maximum
- CCTV Footage: 30 days unless incident-related
Children's Privacy
We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.
Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email or prominent website notice.
Contact Our Privacy Team
Privacy Officer
Email: privacy@cryonflarequest.info
Phone: (416) 555-0123 ext. 101
Response Time: Within 30 days
Mailing Address
Privacy Department
Cryonflare Quest Hotel
1250 Bay Street
Toronto, ON M5R 2A5
Canada
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